Refunds & Cancellation

Cancelling

Cancel any time by emailing hello@presies.co.za from your administrator's address, or, if you pay by card, from the Billing page (Manage payment details). Your subscription runs to the end of the period you have already paid for: converting keeps working until then, no further charges are made after it, and you can still sign in afterwards to view your conversion history.

Refunds

Monthly fees are not refunded pro-rata for a partly used month, and unused credits have no cash value and are not paid out. If you are charged in error - a duplicate charge, or a charge after a confirmed cancellation - tell us and we will refund it in full, the same way you paid.

Failed payments

If you pay by EFT and a payment has not arrived, we remind you on the 2nd of the month and pause converting on the 5th. If you pay by card and a renewal fails, Paystack retries and emails you to update your card. Either way converting pauses until the payment is settled, and nothing is deleted. If something cannot be fixed quickly, email us and we will sort it out directly.

Questions

hello@presies.co.za